| Question | Answer |
| What is THiJARI Biz? | THiJARI Biz is an online service offered by TH enabling registered employers to perform monthly deposit into their employees’ TH account through salary deduction. |
| Who can use THiJARI Biz? | Registered employers with TH. |
| How do I register my organisation for THiJARI Biz? | You may contact THCC at 03-6207 1919 for THiJARI Biz registration. |
| My company already have salary deduction arrangements with TH, do I need to create another account for THiJARI Biz? |
No, instead TH will be contacting you in order to onboard you into THiJARI Biz. |
| My company want to change the administrator, how do I do that? |
You can change your administrator at THiJARI Biz “Profile” menu, or you may contact THCC at 03-6207 1919. |
| Is there any limit for total salary deduction transfer amount? | Yes, the minimum transfer amount is RM1.00 while the maximum is RM5,000,000.00 per transaction. |
| How do I get User Manual for THiJARI Biz? | User Manual is provided in THiJARI Biz web. |
| When will be the money credited into my employees’ TH account? | The money will be credited into your respective employees’ TH account in the next business day (T+1). ‘T’ represents successful payment transfer from employer to TH. |
| How do I change the mobile phone number that is registered with TH for TAC? | You may contact THCC at 03-6207 1919 to update your mobile phone number. |
| How do I check my previous salary deduction? | You may check at “Transaction History” menu in THiJARI Biz. |
| Is the transaction secure? | THiJARI Biz platform uses high standards of authentication and certification to ensure all transactions are secured which is similar to banks in Malaysia. |
| While performing the transaction, I received an error/unsuccessful message. However, the amount has been deducted from my company bank account. What shall I do? | In the event the fund at your bank account is deducted but the transaction was unsuccessful at TH, your money will be credited back into your bank account by your Bank. You may contact your Bank to obtain the reversal status by providing the FPX Transaction ID or Merchant Order No. as a reference. |
